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Habeas Improves Email Delivery Rates, Avoid Email Blacklists with Monitoring and Authentication Email Compliance Solutions
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Habeas Email Delivery Toolkit
Reputation Check
What Is Reputation Check?
What information do I need in order to complete the Reputation Check?
How long does it take for the Reputation Check to be returned?
Will completing the Reputation Check form cause me to be added to any mailing lists to receive promotional materials from Habeas?
Email Monitor
What is Email Monitor?
How do I log in to Email Monitor?
What do I do if I cannot log into Email Monitor?
What is the Email Monitor Dashboard?
How do I use the Email Monitor Dashboard?
How can I determine which users are authorized to access Email Monitor and their corresponding privilege levels?
How do I add users who are allowed to access Email Monitor?
How do I change a user's information in Email Monitor?
How do I change a user's password in Email Monitor?
How do I change a user's privileges in Email Monitor?
How do I remove a user's access to Email Monitor?
What are the differences between users with Standard and Administrator privileges?
How can I determine which IP addresses are included on the Habeas SafeList?
What is involved in adding an IP address to the Habeas SafeList?
Where can I find a tutorial about adding IP addresses and domains to an account?
What information is needed in order to set up the IPs and Domains in the IP/Domain Management pages?
What information is needed in order to complete the IP Details page?
What information is needed in order to complete the Domain Details page?
How do I add domains or IP addresses to our Email Monitor account?
What types of alerts can be issued by Email Monitor?
How do I set the type of alerts I wish to receive?
How do I designate the recipients who will receive email alerts?
What does it mean when the Delivery Monitor pane on the Dashboard states "Insufficient data to render graph"?
I have forgotten my password. How do I reset my password?
How does a user with standard privileges change his or her password?
I have forgotten my username. How do I recover my username?
How do I identify the users who are authorized to access an Email Monitor account and their related privileges?
How can I enter and update the company information?
How do I change my Email Monitor Account password?
Do I have to complete the Habeas Audit in order to be added to the Habeas SafeList?
How do I add IP addresses and domains to be monitored?
How can I find the number of IPs which can be submitted for SafeListing or Certification?
How do I submit more IP addresses for SafeListing if I have already submitted the maximum number of IP addresses for which I have contracted?
How do I obtain information about SafeListed IP addresses?
What do I do if I don't know what a field to be completed on the IP/Domain page means?
Will I be notified if there is a change in the status of an IP address on the Habeas SafeList?
How do I identify the services for which I have signed up?
I have entered information numerous times. Why has the status not changed?
What does it mean when one of the panes in the Dashboard reads
Service not enabled
?
After adding an IP address or domain, the status indicates
Pass
. What does that mean?
After adding an IP address or domain, the status indicates
Fail
. What does that mean?
After adding an IP address or domain, the status indicates
Info required
. What does that mean?
After adding an IP address or domain, the status indicates
Ready
. What does that mean?
After adding an IP address or domain, the status indicates
Compliant
. What does that mean?
After adding an IP address or domain, the status indicates
Non Compliant
. What does that mean?
After adding an IP address or domain, the status indicates
SafeListed
. What does that mean?
After adding an IP address or domain, the status indicates
Pending
. What does that mean?
After adding an IP address or domain, the status indicates
Suspended
. What does that mean?
After adding an IP address or domain, the status indicates
Deactivated
. What does that mean?
After the IP address information has been submitted and the status is indicated as
Ready
how long does it take until SafeListing is active?
What web browsers are supported by Email Monitor?
Delivery Monitor
What is Delivery Monitor?
How do I access Delivery Monitor?
How do I use Delivery Monitor?
How do I display the body of a message sent to Content Check?
What should I do with Delivery Monitor results?
How can I review feedback that is related to a specific campaign?
Delivery Monitor results defaults to displaying results by subject. How do I change the default display to campaign?
How can I export the data produced by Delivery Monitor into a spreadsheet or database?
For how long are message rendering results available?
What does it mean when Delivery Monitor reports that email messages are "missing"?
What is a seed mailbox?
How do I use seed mailboxes?
How do I determine if a seed mailbox is down?
What do I do when Delivery Monitor seed mailboxes do not seem to be operating properly?
What do I do when Delivery Monitor does not display any results?
Can seed mailboxes be used with transactional mailings?
Why are my campaigns not showing up in Delivery Monitor?
Reputation Monitor
How can I quickly identify reputation-related problems?
Where can I find additional details about "OK", "Warn", or "Fail": status on a particular Reputation Monitor test?
Where do I look for recommended actions for resolving an issue which might have an adverse impact on deliverability?
What is Reputation Monitor?
How do I access Reputation Monitor?
How do I use Reputation Monitor?
What domains and IP addresses does Reputation Monitor check?
Feedback Monitor
What is Feedback Monitor?
How do I access Feedback Monitor?
How do I use Feedback Monitor?
What is feedback forwarding?
I receive feedback loop reports directly from the ISP. How can I include those reports in Feedback Monitor results?
I can see the feedback for only the 50 most recent messages. How can I see feedback related to other messages instead?
Habeas SafeList Monitor
What is the Habeas SafeList Monitor?
How do I access the Habeas SafeList Monitor?
How do I use the Habeas SafeList Monitor?
What information is available in the Habeas SafeList Hit Monitor?
Can data from the Habeas SafeList Monitor be exported?
How do I export data from the Habeas SafeList Monitor?
How do I change the time period of results displayed by the Habeas SafeList Monitor?
How do I sort the information available in the Habeas SafeList Monitor SafeList Detail table?
How do I change the order of columns in the Habeas SafeList Monitor SafeList Detail table?
How do I change the size of the columns in Habeas SafeList Monitor?
Why are the percentage numbers in the markers sometimes different from the percentage numbers provided in the SafeList Detail table?
What do I do if nothing appears in the Habeas SafeList Monitor pane?
Content Check
What is Content Check?
How do I access Content Check?
What is message scoring?
What is Content Scoring?
What is Content Rendering?
How do I use the message rendering feature of Content Check?
How do I use Content Check?
How do I interpret the results of Content Scoring?
What is a "passing" score in SpamAssassin?
What should I do if SpamAssassin returns a score greater than 5?
What does it mean when an icon stating "Waiting for Delivery" appears in the message rendering application?
If I see a message in content rendering, does that mean it will make it to the inbox?
Which ISPs Are Checked by Content Rendering?
Can I view the results of Content Check analyses performed on messages submitted by other users at my company?
How Do I Use the Content Rendering Feature of Content Check?
Why is Content Rendering showing a SenderID error for messages sent to MSN/Hotmail?
Are other checkers for apparent spam content available?
SafeList
What is the Habeas SafeList?
What headers must be added to messages being sent from a Safelisted IP address?
What are the requirements for inclusion on the Habeas Safelist?
What changes to a sender's infrastructure and/or processes may be required in order to included on the Habeas Safelist?
Under what circumstances would a domain or IP addresses be removed from the Habeas Safelist?
How does Habeas verify compliance by Safelisted senders on an ongoing basis?
How can a receiver obtain access to the Habeas SafeList?
How does the Habeas Safelist benefit receivers?
What do I do if I receive spam from a Habeas Safelisted licensee?
Habeas Web Seal
What is the Habeas SafeListed Sender web seal?
What are the benefits of using the Habeas Certified Sender web seal?
Who may use the Habeas Certified Sender web seal?
Can the Habeas Certified Sender web seal be used in email messages?
How do I get the Habeas Certified Sender web seal?
Delivery Resolution
How does Habeas help resolve delivery problems?
What is a feedback loop?
How do I set up a feedback loop at AOL?
How do I set up a feedback loop at Netzero/Juno?
How can I determine if my email is being blocked by an ISP?
How can I determine if my domains or IP addresses have been added to a Blocklist?
What do I do when I discover that I have been Blocklisted?
How can I use a feedback loop report if the email address is not included?
Habeas Partner Program
What is the Habeas Partner program?
What are the features of the Habeas Partner program
What are the benefits of the Habeas Partner program?
What is DSS?
Is there a way to incorporate Email Monitor data into one of my own applications?
Does the Habeas Partner program support an environment with multiple IP addresses?
Does the Habeas Partner program support environments where different senders share the same IP address?
Does the Habeas Partner program include a way to associate a domain with a specific shared IP address?
What is a Tier 1 Partner?
What is a Tier 2 Partner?
What is a Tiered Sender?
How do I configure a Tier 1 Partner account?
How do I configure and manage a Tier 2 Partner or a Tiered Sender?
How does a Tier 1 or Tier 2 Partner manage IP address and domain assignment?
Can a Tier 1 or Tier 2 Partner grant access to different Habeas services for different Tiered Senders?
Implementation
How can SpamAssassin be configured to utilize the Habeas Safelist?
What is SpamBouncer and does it work with the Habeas Safelist?
How can OpenWave Mx be configured to utilize the Habeas Safelist?
How can procmail be configured to utilize the Habeas Safelist?
How do I configure exim to use the Habeas headers for outgoing email?
Sender Authentication
What is sender authentication?
What is SenderID?
How do I create a SenderID record?
What is SPF?
How do I create an SPF record?
What is the significance of the SPF checker responding with a result of "Neutral"?
What is the meaning of a "redirect=" modifier in an SPF record?
Habeas Knowledge Base: What is DomainKeys?
What is DKIM (DomainKeys Identified Mail)?
Why is it important to adopt a sender authentication protocol?
Pre-Sales Questions
How will Habeas help my business?
How does Habeas help ISPs and mail security vendors manage email?
How many ISPs and corporations use Habeas to identify legitimate email?
How easy to implement are Habeas Sender Solutions?
How does Habeas work with email service providers?
Miscellaneous
Why is Confirmed Opt-in better than Single Opt-in?
How can I ensure that HTML-encoded messages are properly formatted?
How do I set the host name in the IIS SMTP Virtual Server?
What is involved in the Habeas Audit?
What benefits to senders result from using the Habeas services?
How does Habeas ensure that its services are not being used fraudulently?
How are Habeas services superior to those offered by its competitors?
Isn't Habeas the company that uses a haiku as a way to identify legitimate email? What happened to the haiku?
What is the origin of the name Habeas?
Definitions
Affirmative Consent
Blacklist
Confirmed Opt-in
DNS
DNS Zone File
IP Address
MTA
MX Record
Open Relay
Opt-In
Opt-Out
Phishing
Real Time Blacklists
Realtime Blackhole List
Reverse DNS
Single Opt-In
Spam list
Transactional Message
Transactional Opt-In
URI
News & Events
What's New
Articles
Press Releases
Habeas CEO Des Cahill Named to CRM's 2008 Most Influential Leaders List
Return Path to Acquire Habeas, Creates New Powerhouse for Trusted Email Delivery
Global Study Reveals Customer Empowerment as Chief Driver of Online Business through 2013
Habeas Study Confirms Strong, Ongoing Demand for Email in Direct Marketing, Mobile and Web 2.0 Applications
Habeas Announces New Advisory Services
Habeas Announces Alliance with Cloudmark to Improve Email Security and Performance on Any Device
Habeas and eleven Partner to Enhance Messaging Security and Online Trust for Enterprises and ISPs
Campaigner Email Marketing Extends Relationship with Habeas
Habeas Partners with "eco" Association of the German Internet Industry
Habeas Launches ReputationWiki.org to Serve as Industry's Leading Collaboration and Education Resource
Habeas and Sendmail Partner to Offer the First Domain-Based Email Reputation System
New Habeas Study Cites "Email Insecurity Factor" as Driver for Multiple Consumer Email Accounts
Habeas Announces Global Channel Program to Drive Adoption of Email Reputation Services and Data Integration
Habeas Announces Partnership with BoxSentry to Drive Better Email Reputation in Asia Pacific and Middle East
Habeas CEO to Outline Steps for Improving Sender Reputation at DMA07 Conference and Exhibition
Habeas Strengthens Its Email Reputation Services and Global Network with Summer 2007 Release
Habeas CEO to Present at the AlwaysOn Stanford Summit
Advenix Partners with Habeas to Certify Rich Media Email Marketers
Habeas Appoints Ray Everett-Church as Director of Email Policy
Habeas CEO to Present at the Federal Trade Commission Spam Summit in Washington, D.C.
Habeas Wins 2007 American Business Award
Habeas Named as Finalist in 2007 American Business Awards
Habeas Partners with ThinData to Enhance Sender Reputation and Improve Delivery Rates for Canadian Email Senders
Habeas to Present at Two National Email Conferences
Habeas Extends Reach of Email Reputation Services
Habeas and Zrinity Partner to Give Email Marketers More Control and Efficiency in Managing Email Reputation
Habeas Partners With LashBack to Promote Regulatory Compliance and Reputation Services Through Partner Monitor
Habeas CEO Selected To Present at the Red Herring Spring 2007 Conference
Habeas - Email Blacklist Monitoring Service Provider is Growing
Habeas - Email Reputation Service Provider
Habeas Partners With LashBack - Increases CAN-SPAM Compliance
Habeas Announces Support to E-Commerce Vendors With Email Reputation Monitoring
Bizanga Partners with Habeas to Eliminate Bad Senders
Habeas Announces Inaugural Habeas Sender Award Winners
Habeas and Puresend Offer Solutions for Email Marketing Success
Habeas and Simplicita Partner to Help ISPs Identify, Quarantine, and Disinfect Zombie Hijacked Computers
Habeas and Email Data Source Partner to Expand Rich Data Offerings to Email Marketers
Habeas and Message Systems Host the Email Urban Challenge During DMA 2006
Habeas Launches Email Monitor Service
Habeas Solutions Alleviate Ohio Distinctive's Email Woes, Helps Improve Email Delivery Rates and Sender Reputation
Habeas Unveils the Industry's Largest Reputation Database with SenderIndex
Habeas Debuts Program to Help Non-Profits Ensure Their Email Delivery
Habeas and Verisign Help Verify Legitimate Email Senders Through Strategic Partnership
Habeas Sees Increase in Automated Checks of Habeas Safelist by High-Volume Email Receivers
Apache SpamAssassin 3.1.0 Includes Delivery Enhancements for Habeas Certified Senders
Habeas launches Reputation Check, free tool that analyzes email reputation of e-marketers
Email reputation leader previews Habeas Reputation Check
Habeas appoints former Sendmail executive John-Francis Sullivan to VP, Marketing
Habeas and Strongmail Systems Colllaborate to Make Email More Reliable
Microsoft Selects Habeas SafeList for MSN and MSN Hotmail Services
Habeas Unveils Email Monitoring Solution enabling better visibility into reputation and deliverability rates
Habeas' Doug Warren to Present at Messaging Anti-abuse Working Group General Meeting
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