What is the Email Monitor Dashboard?

The Dashboard, a component of Email Monitor, is the interface presented to the Habeas user upon first logging in. The Dashboard displays the primary components of Email Monitor in four panes: Habeas SafeList Monitor, Delivery Monitor, Reputation Monitor, and Feedback Monitor. The Dashboard is the means by which Habeas customers access these services. The Dashboard also includes a navigation bar and a series of hyperlinks. In addition, the Dashboard is the portal through which customers may manage access by its users to the Dashboard, as well as obtain information about the domains and IP addresses registered with Habeas.

How do I use the Email Monitor Dashboard?

By default, only the results of campaigns for the preceding week are displayed. Results for the preceding three days or month can be displayed by making a selection from the drop-down menu which appears immediately above the four panes.

Users may choose how information is displayed in the Delivery Monitor and Feedback Monitor panes. The default behavior of the Delivery Monitor pane is to display results as a pie chart. However, an area graph may be produced instead by hovering the cursor over the light gray downwards pointing arrow in the top right corder of the Delivery Monitor pane. Hovering the cursor over this arrow causes a palette of options to appear. Users may select to view Delivery Monitor results as either a pie chart or an area graph by clicking on the appropriate icon. In addition, users may click the icon at the far left of the palette in order to export the image of the chart or graph to a file.

The appearance of the pie chart can be manipulated. Click on a section of the pie chart and it separate from the rest of the chart. Click on the section again and it will rejoin the chart. This feature is useful for highlighting Delivery Monitor results, and the graphic can be exported for use in other applications such as Excel or PowerPoint. By default, the Feedback Monitor pane displays results as a bar chart. However, an area graph may be produced instead by hovering the cursor over the light gray downwards-pointing arrow in the top right corner of the Feedback Monitor pane. Hovering the cursor over this arrow causes a palette of options to appear. Users may select to view Feedback Monitor results as either a bar chart or an area graph. In addition, users may click on the icon at the far left of the palette in order to export the image of the chart or graph to a file. Data in the Reputation Monitor pane is presented in a table with three rows and two columns. The rows are Domains, SafeListed IPs and Non-SafeListed IPs. The columns are Good and Exceptions. The table presents an aggregated summary of the tests performed by the Reputation Monitor application.

The purpose of this pane is to quickly identify problem areas impacting deliverability. Any item flagged with a wan or fail status should be investigated further. Beneath the table with Reputation Monitor results is a statement reporting the total number of exceptions. Clicking on the number of exceptions causes the Exception Report to appear. The Exception Report provides a summary of reputation-related problems, and also specifies actions which can be taken in order to resolve a particular issue.

The Habeas SafeList Monitor, Delivery Monitor, Reputation Monitor and Feedback Monitor panes each have a hyperlink consisting of an "i" within a circle which appears at the right side of the title bar of each pane. Clicking on this hyperlink takes the user to a page with more detailed information. The detailed pages also may be accessed by clicking one of the buttons on the secondary navigation bar. The highlighted button indicates the currently active application. This navigation bar appears on each of the detail pages, thus providing a consistent interface which gives users a convenient means for navigating through the various applications that comprise Email Monitor. Please note that Content Check may be accessed only by using the navigation bar.

For additional information about the Habeas SafeList Monitor, please see the knowledgebase entry on "What is the Habeas SafeList Monitor?"For additional information about Delivery Monitor, please see the knowledgebase entry on "What is Delivery Monitor?" For additional information about Reputation Monitor, please see the knowledgebase entry on "What is Reputation Monitor?" For additional information about Feedback Monitor please see the knowledgebase entry on "What is Feedback Monitor?"

How can I determine which users are authorized to access Email Monitor and their corresponding privilege levels?

In order to identify the users who are authorized to access an Email Monitor account and their related privileges, follow the steps below:

1. Log into Email Monitor with an account having Administrator privileges.
2. Click the Company Info hyperlink which appears at the top right corner of each Email Monitor page.
3. Click the Users hyperlink in the Company Info window that appears.
4. The Users window will appear. This window contains two columns: a list of usernames on the left and their associated privilege levels on the right. More detailed information about each user may be obtained by clicking the username.

How do I add users who are allowed to access Email Monitor?

In the top right corner of the Email Monitor Dashboard is a hyperlink labeled "My Account". Clicking on this hyperlink opens a window with three panes: Sender Information, Domains, and Users. The Users pane has two columns: "Login [Add]" and "Privilege".

1. Click the "My Account" hyperlink on the Email Monitor Dashboard.
2. Click on the "[Add]" hyperlink next to "Login" in the Users pane of the My Account window and the "Add User" form will appear.
3. Complete the fields for First Name, Last Name, Login, Password and Confirm Password. These fields are mandatory and all other fields are optional, except in the case of Admin users who must provide an email address.
4. If the user is to be granted administrator privileges, then check the box below the "Email Address" field. Note: Admin users MUST provide a valid and working email address.
5. When you have completed the "Add User" form, click the "Save" button in the lower right corner of the form.

How do I change a user's information in Email Monitor?

In order to change the information connected with a user's Email Monitor account, follow the steps below:

1. Log into an Email Monitor account which has Administrator privileges.
2. Click on the Company Info hyperlink that appears in the top right corner of each Email Monitor page.
3. Click on Users hyperlink in row of navigation links beneath the Habeas logo. The Users window will appear. The Users window has two columns: Username and Privilege. Users are listed in the column with the Username heading.
4. Click the username of the user whose information is to be changed. The Edit User form will appear.
5. Make the desired changes in the Edit User form. Please note that only a user with Administrator privileges may change the information of another user.
6. Click the Save button in the bottom of the Edit User form.

How do I change a user's password in Email Monitor?

In order to change a user's Email Monitor account password, follow the steps below:

1. Log into an Email Monitor account which has Administrator privileges.
2. Click on the Company Info hyperlink that appears in the top right corner of each Email Monitor page.
3. Click on Users hyperlink in row of navigation links beneath the Habeas logo. The Users window will appear. The Users window has two columns: Username and Privilege. Users are listed in the column with the Username heading.
4. Click the username of the user whose account password is being changed. The Edit User window will appear.
5. Insert the new password in the Password field in the Username & Password section of the Edit User form. Please note that a Standard user may change only its own password, but a user with Administrator privileges may change the password of any user.
6. Verify the accuracy of the password by inserting it again in the Confirm Password field immediately below the Password field.
7. Click the Save button at the bottom of the Edit User form.

How do I change a user's privileges in Email Monitor?

In order to change a user's Email Monitor account privileges, follow the steps below:

1. Log into an Email Monitor account which has Administrator privileges.
2. Click on the Company Info hyperlink that appears in the top right corner of each Email Monitor page.
3. Click on Users hyperlink in row of navigation links beneath the Habeas logo. The Users window will appear. The Users window has two columns: Username and Privilege. Users are listed in the column with the Username heading.
4. Click the username of the user whose account privileges are being changed. The Edit User window will appear.
5. Select the desired privilege level in the drop-down menu labeled User Privilege at the end of the Username & Password section of the Edit User window.
6. Click the Save button at the bottom of the Edit User form.

How do I remove a user's access to Email Monitor?

In order to remove a user's access to Email Monitor, follow the steps below:

1. Log into an Email Monitor account which has Administrator privileges.
2. Click on the Company Info hyperlink that appears in the top right corner of each Email Monitor page.
3. Click on Users hyperlink in row of navigation links beneath the Habeas logo. The Users window will appear. The Users window has two columns: Username and Privilege. Users are listed in the column with the Username heading.
4. Click the box containing an "X" on the line with the username of the user to be deleted.
5. A confirmation request dialog box will appear. Click the button labeled Yes in order to complete the process of deleting the user. After a few moments, the user will be removed from the list of authorized users and a message will appear in the window stating that the user has been removed.

What are the differences between users with Standard and Administrator privileges?

Users with Administrator privileges have the following capabilities which users with Standard privileges do not have:

1. Users with Administrator privileges may add new users, with either Administrator or Standard privileges.
2. Users with Administrator privileges may change the password of any other user.
3. Users with Administrator privileges may change the privilege level of a user.
4. Users with Administrator privileges receive all alerts generated by the alerts system. The only way for an Administrator to stop receiving alerts is to change its status to a user with Standard privileges.

How can I determine which IP addresses are included on the Habeas SafeList?

Four hyperlinks are located in the top right corner of the Dashboard above the navigation bar: Company Info, Change Password, Help, and Logout. Clicking the Company Info hyperlink presents the IP/Domain page. This page is divided into two sections: Domains and IPs. The status of each entry submitted for addition to the Habeas SafeList is indicated. If an IP address is included on the Habeas SafeList, then a check will appear in the box in the SafeList column and the status will be indicated as "SafeListed". Alternatively, information about IP addresses included on the Habeas SafeList is available on the SafeList Summary page. The SafeList Summary page may be accessed by clicking the button labeled SafeList which appears on the secondary navigation bar appearing on each screen of Email Monitor. Unlike the IP/Domain page, the SafeList Summary page includes information about the permission level associated with an IP address on the Habeas SafeList.

What is involved in adding an IP address to the Habeas SafeList?

Four basic steps are involved in having IP addresses added to the Habeas SafeList: (1) setting up an account; (2) logging into the newly created account; (3) entering information about IP addresses and domains relating to the account; and (4) selecting the services to be initiated.

Setting up an account at Habeas begins with signing a contract. The person responsible for managing the account will then receive an email message which specifies the services being purchased and the number of IP addresses eligible for addition to the Habeas SafeList. The subject of this message is "Action Required: Confirmation & Instructions" and contains the hyperlink which must be clicked in order to create the account.

Clicking on the hyperlink in the email message will cause the account creation page to appear. Enter the first and last name of the primary contact person for the account in the left column. The field for email address will be pre-populated with the email address to which the account activation message was sent, and an alternative email contact address may be specified at this point. In addition, any information entered in the Company Address section will supersede company information already entered into the Habeas database.

After the information has been entered in the left column, enter a username and password for the primary Email Monitor account in the right column. Re-type the password in the field indicated, and then click the button labeled "Create". A message will appear stating "Thank you, your account is being created. You will be asked to log in again as soon as the process is completed." When the account creation process has been completed, the following message will appear: "Your account registration is completed. Please click here to login." The text reading "Please click here to login" is a hyperlink. Click the hyperlink and then login by entering the previously created username and password in the window that appears.

When an account is created, an email message with the username and login page is sent to the primary contact address. Please save a copy of this message for future reference.

After logging in to the newly created account, the IP/Domain Tutorial will appear which provides instructions on completing the account activation process. You may wish to print a copy of this page for reference as you follow the steps described in the tutorial. Click the button labeled "Continue" when you are ready to proceed with account activation.

The IP/Domain window is divided into three panes: Domains, IPs and Instructions/Services. The Domains and IPs panes are contained in a column on the left side of the IP/Domain window,and the Instructions/Services pane appears on the right side of the window.

Follow the steps below in order to complete the account activation process:

1. Enter domain name to be added in field at the top of the Domain pane.
2. Click the button labeled "Add".
3. The newly added domain will appear in the list of domains with a status of "Info Required". Click on the domain name in order to cause the Domain Detail window to appear.
4. Provide the information requested in the Domain Detail window.
5. Click the button labeled "Save".
6. A dialog box requesting confirmation will appear. Click the button labeled "Complete" in order to save the information and proceed.
7. Repeat Steps 1 through 6 until all domains to be tracked have been entered.
8. Enter IP address to be added in the field at the top of the IP pane.
9. Click the button labeled "Add".
10. The newly added domain will appear in the list of IP addresses with a status of "Info Required". Click on the IP address in order to cause the IP Detail window to appear.
11. Provide the information requested in the IP Detail window.
12. Click the button labeled "Save".
13. A dialog box requesting confirmation will appear. Click the button labeled "Complete" in order to save the information and proceed.
14. Repeat Steps 8 though 13 until all IP addresses to be monitored and/or added to the Habeas SafeList have been entered.
15. If an IP address is to be added to the Habeas SafeList, click the box on the line containing the IP address in the column headed "SafeList". You can view the number of SafeListings you have purchased and available in the right hand column under Services under "You can submit" in green.
16. A dialog box requesting confirmation will appear. Click the button labeled "SafeList" in order to submit the IP address for further processing and addition to the Habeas SafeList. One of the SafeListing credits that you have available will be used to complete the process.
17. Repeat Steps 15 and 16 until all IP addresses to be added to the Habeas SafeList have been submitted.

Where can I find a tutorial about adding IP addresses and domains to an account?

A tutorial about adding IP addresses and domains to the Habeas SafeList or to be tracked by Email Monitor can be located by following the steps below:

1. Log into Email Monitor account.
2. Click on the Company Info hyperlink that appears in the top right corner of each Email Monitor page.
3. Click on the button labeled Tutorial which is on the right side of the screen.

What information is needed in order to set up the IPs and Domains in the IP/Domain Management pages?

In order to set up IPs and domains, the following information is required:

1. URL of privacy policy;
2. URL of web page at which subscription or registration takes place;
3. URL of web page for opting out of receiving further messages;
4. Information about sharing of acquired email addresses;
5. Identification of information captured during subscription or registration process;
6. Description of unsubscription options available;
7. The length of time required for removal of an address after an opt-out request has been submitted;
8. Permission level of messages being sent through the IP address;
9. Size of mailing list;
10. Bounce rate;
11. Complaint rate;
12. Total average monthly volume;
13. Average monthly volume at AOL, Yahoo!, MSN/Hotmail, Earthlink, Juno, Netzero and RoadRunner; and
14. The identity of the service providers from which automatic complaint feedback is received.

What information is needed in order to complete the IP Details page?

In order to complete the IP Details page during the account activation process, you will need to have the following information available:

Permission level of messages being sent through the IP address; Size of mailing list; Bounce rate; Complaint rate; Total average monthly volume; Average monthly volume at AOL, Yahoo!, MSN/Hotmail, Earthlink, Juno, Netzero and RoadRunner; and

1. The identity of the service providers from which automatic complaint feedback is received.

What information is needed in order to complete the Domain Details page?

In order to complete the Domain Details page during the account activation process, you will need to have the following information available:

1. URL of privacy policy;
2. URL of web page at which subscription or registration takes place;
3. URL of web page for opting out of receiving further messages;
4. Information about sharing of acquired email addresses;
5. Identification of information captured during subscription or registration process;
6. Description of unsubscription options available; and
7. The length of time required for removal of an address after an opt-out request has been submitted.

How do I add domains or IP addresses to our Email Monitor account?

In order to have domains or IP addresses added to your Email Monitor account, Email Monitor customers should contact the Habeas Customer Service department by calling 650-694-3397 or sending an email to support@habeas.com.

What types of alerts can be issued by Email Monitor?

Email Monitor provides four types of alerts which are described below:

1. Blocklist Monitoring Alerts which are sent when IP addresses are added or removed from Blocklists (available in three priority levels);
2. New Campaign Notifications which are sent when email campaigns are first detected by Delivery Monitor;
3. Individual Campaign Summary Reports, including inbox, bulk, and missing percentages, which are sent 24 hours after a campaign begins;
4. Monthly Campaign Delivery Summaries (coming soon) which summarize all campaigns sent during the preceding month, complete with inbox, bulk, and missing percentages per campaign.

How do I set the type of alerts I wish to receive?

Habeas Email Monitor customers wishing to set the types of alerts they wish to receive should contact the Habeas Customer Service department by calling 650-694-3397 or by sending an email to support@habeas.com.

How do I designate the recipients who will receive email alerts?

All users granted Administrator privileges in Email Monitor receive alerts. See related knowledgebase entries on how to add a user to Email Monitor and how to designate user status for additional information.

What does it mean when the Delivery Monitor pane on the Dashboard states "Insufficient data to render graph"?

In some circumstances, the Delivery Monitor pane may display the legend, "Insufficient data to render graph." As the legend suggests, the Delivery Monitor application did not have enough information to generate the requested graph. Switching to the pie chart view sometimes will produce a graph if Delivery Monitor is unable to generate an area graph. In any event, clicking the "[More]" hyperlink in the top right corner of this pane takes the user to a page with any detailed delivery statistics that are available.

I have forgotten my password. How do I reset my password?

If you have forgotten your password, you may reset it and have a newly created password sent to you in an email message by following the steps below:

1. Visit https://secure.habeas.com/sdr using the web browser of your choice.
2. Click the Password hyperlink above the button labeled Login.
3. A box labeled Request new password will appear. Enter the email address associated with the username in the text field inside the box and click the button labeled Get New Password.
4. Within a few minutes a message is sent to the provided address which contains a newly-generated password.
5. Visit https://secure.habeas.com/auth and enter the username and reset password. Click the button labeled Login.
6. After logging in with the reset password, you will be prompted to change the password to one of your own choosing.

How does a user with standard privileges change his or her password?

Users with standard privileges may change their passwords by following the steps below:

1. Log into Email Monitor account.
2. Click on the Change Password hyperlink which appears on the top right corner of each Email Monitor page.
3. The Change Password window will appear. Enter new password, and re-type password in the fields indicated.
4. Click the button labeled Save.
5. A confirmation dialog box will appear which states "Your new password is updated". Click the button labeled Continue in order to confirm the change.

I have forgotten my username. How do I recover my username?

If you have forgotten your username, you may have it sent to you via email by following the steps below:

1. Visit https://secure.habeas.com/sdr using the web browser of your choice.
2. Click the Username hyperlink above the button labeled Login.
3. A box labeled Retrieve username will appear. Enter the email address associated with the username in the text field inside the box and click the button labeled Get Username.
4. Within a few minutes a message is sent to the provided email address which contains the username associated with that address.
5. Visit the URI identified in Step 1 above and log in as usual.

How do I identify the users who are authorized to access an Email Monitor account and their related privileges?

In order to identify the users who are authorized to access an Email Monitor account and their related privileges, follow the steps below:

1. Click the Company Info hyperlink which appears at the top right corner of each Email Monitor page.
2. Click the Users hyperlink in the Company Info window that appears.
3. The Users window will appear. This window contains two columns: a list of usernames on the left and their associated privilege level on the right. More detailed information about each user may be obtained by clicking the username.

How can I enter and update the company information?

The company information can be entered or updated by following the steps below:

1. Log into Email Monitor account.
2. Click the Company Info hyperlink that appears in the top right corner of each Email Monitor page.
3. Click the Contact Information hyperlink and make the necessary changes in the Contact Information window which appears.
4. Click the button labeled Save when all changes have been made.

How do I change my Email Monitor Account password?

Passwords for am Email Monitor account may be changed by following the steps below:

1. Log into Email Monitor
2. Click the Change Password hyperlink that appears in the top right corner of each Email Monitor page.
3. Click on the username.
4. Enter password and password confirmation in the Users window that appears.

Do I have to complete the Habeas Audit in order to be added to the Habeas SafeList?

Yes. It is necessary to complete successfully the Habeas Audit process before an organization's IP addresses can be added to the Habeas SafeList

How do I add IP addresses and domains to be monitored?

Enter the domains and IP addresses to be monitored by the Email Monitor application by following the steps below:

1. Log into Email Monitor.
2. Click on Company Info hyperlink that appears in the top right corner of each Email Monitor page.
3. The window that appears is divided into two columns. The column on the left is divided into two sections: Domains and IP Addresses. The Domains section includes a blank field at the top of the section. Enter the domain name in this field and click the button labeled Add.
4. The IP Addresses section also includes a blank field. Enter the IP address in this field and click the button labeled Add.

How can I find the number of IPs which can be submitted for SafeListing or Certification?

The lower portion of the Instructions/Services column on the IP/Domain page displays the number of IP addresses available in green.

How do I submit more IP addresses for SafeListing if I have already submitted the maximum number of IP addresses for which I have contracted?

If you wish to add additional IP addresses after you have used the number for which you have contracted, you may request a call from the Habeas sales department. Request a call by following the steps below:

1. Log into Email Monitor.
2. Click the Company Info hyperlink that appears in the top right corner of each Email Monitor page.
3. Click the IP/Domain hyperlink in the Company Info window that appears.
4. Click the button labeled 'Request Call' in the lower right margin of the window in the Instructions/Services section.
5. A dialog box requesting confirmation will appear. Click the button labeled Yes in order to confirm your request. You will be contacted within one business day.
6. The IP/Domain window also includes the phone number of the Habeas sales department. You may use this phone number as an alternative method to request a call.

How do I obtain information about SafeListed IP addresses?

Click on the Company Info hyperlink that appears in the top right corner of each Email Monitor page. A window will open that displays all IP addresses, domains and authorized users associated with that Email Monitor Account.

What do I do if I don't know what a field to be completed on the IP/Domain page means?

Hovering the cursor over a field will cause a small ToolTip window to appear which will explain the information being sought in that field. Look for the ? next to the categories. Please note: ToolTips currently are active on the IP/Domain pages only.

Will I be notified if there is a change in the status of an IP address on the Habeas SafeList?

You can make arrangements with the Habeas Customer Support department to receive alerts. An alert can be configured so that each time an IP address is added or removed, a SafeList Change Alert email message is sent immediately. In addition, you may make arrangements to receive a Weekly Habeas SafeList Update sent to the email address specified in the Contact Information window. Click the Company Info hyperlink from the dashboard and then click the Contact Information hyperlink to set up or change the email address for your account. This report shows the current status of any IP address included on the Habeas SafeList.

In order to receive these alerts, please contact the Habeas Customer Support department by calling 650-694-3397 or by sending an email message to support@habeas.com.

How do I identify the services for which I have signed up?

The right column of the IP/Domain page lists all of the services for which an organization is subscribed.

I have entered information numerous times. Why has the status not changed?

If you have entered information and the status does not change, this usually means certain tests are awaiting completion. The status will be updated as soon as the tests have been completed.

What does it mean when one of the panes in the Dashboard reads Service not enabled?

Service not enabled means that the Habeas customer has not purchased access to the application that is disabled. Some customers may not have purchased a certain service from Habeas, e.g., Delivery Monitor. In such cases, the Dashboard displays a dummy graph which is overwritten with the legend "SERVICE NOT ENABLED". A hyperlink to a page with detailed information is not provided in these instances. In addition, no button for this service is included on the navigation bar. If you wish to add the disabled service, you may request a call from the Habeas sales department. Request a call by following the steps below:

1. Log into Email Monitor.
2. Click the Company Info hyperlink that appears in the top right corner of each Email Monitor page.
3. Click the IP/Domains hyperlink in the Company Info window that appears.
4. Click the button labeled Request Call in the right margin of the window in the Services section.
5. A dialog box requesting confirmation will appear. Click the button labeled Yes in order to confirm your request. You will be contacted within one business day.
6. The IP/Domains window also includes the phone number of the Habeas sales department. You may use this phone number as an alternative method to request a call.

After adding an IP address or domain, the status indicates Pass. What does that mean?

When Pass is indicated as the status of an IP address on the IP/Domain page, it means that all the evaluations are complete and Habeas has determined that the IP meets standards for SafeListing. The IP address may be added to the Habeas SafeList if the customer has purchased that service. The Pass status applies to Audit customers only and can be applied to SafeListing for up to 30 days.

After adding an IP address or domain, the status indicates Fail. What does that mean?

When Fail is indicated as the status of an IP address on the IP/Domain page, it means that all the evaluations are complete and Habeas has determined that the IP does not meet acceptable standards for SafeListing. No further progress in the audit or safelisting process is possible until the causes of the failing score have been corrected. The Fail status applies to Habeas Audit customers only.

After adding an IP address or domain, the status indicates Info required. What does that mean?

When Info Required is indicated as the status of an IP address or domain on the IP/Domain page, it means that additional information is required before Habeas Audit or SafeListing can be completed. Click on the IP address to enter the required information.

After adding an IP address or domain, the status indicates Ready. What does that mean?

When Ready is indicated as the status of an IP address or domain on the IP/Domain page, it means that the IP address or domain has been added to the Habeas database. If the customer has purchased SafeListing or Habeas Audit, the IP address or domain can be submitted for processing. If the customer has purchased Email Monitor, the IP addresses will now be monitored.

After adding an IP address or domain, the status indicates Compliant. What does that mean?

When Compliant is indicated as the status of an IP address on the IP/Domain page, it means that all the evaluations are complete and Habeas has determined that the IP meets standards for SafeListing. The IP address is then submitted for ongoing SafeListing.

After adding an IP address or domain, the status indicates Non Compliant. What does that mean?

When Non-Compliant is indicated as the status of an IP address or domain on the IP/Domain page, it means that all the evaluations are complete and Habeas has determined that the IP does not meet acceptable standards for SafeListing. The Non-Compliant status is an indicator that compliance issues exist. The IP address may or may not be added to the Habeas SafeList depending on the circumstances which led to the non-compliant evaluation.

After adding an IP address or domain, the status indicates SafeListed. What does that mean?

When SafeListed is indicated as the status of an IP address on the IP/Domain page, it means that all the evaluations are complete, Habeas has determined that the IP meets standards for SafeListing, and that the IP address has been added to the Habeas SafeList.

After adding an IP address or domain, the status indicates Pending. What does that mean?

When Pending is indicated as the status of an IP address on the IP/Domain page, it means that the IP address has been submitted for certification, but the evaluation has not been completed so that a more precise status may be stated.

After adding an IP address or domain, the status indicates Suspended. What does that mean?

When Suspended is indicated as the status of an IP address on the IP/Domain page, it means that the evaluation of the IP address has been completed. Habeas has determined that the IP does not meet acceptable standards for SafeListing, accordingly the IP address has been removed from the Habeas SafeList. The IP address may be restored to SafeListed status when the standards are met and the IP has been re-evaluated.

After adding an IP address or domain, the status indicates Deactivated. What does that mean?

When Deactivated is indicated as the status of an IP address on the IP/Domain page, it means that the IP address has been removed from ongoing compliance monitoring. It will remain in this status until reactivated.

After the IP address information has been submitted and the status is indicated as Ready how long does it take until SafeListing is active?

After the required information has been provided in the IP Detail window, the IP address must be submitted for SafeListing. To submit an IP address for addition to the Habeas SafeList, click on the box in the row containing the IP address under the column with the heading SafeList. Please note that this action does not cause the IP address to be added to the Habeas SafeList immediately; the status of the IP address at this point should be indicated as Pending. Additional tests first must be conducted by Habeas. The evaluation may take up to two business days to complete and an IP address is added to the SafeList. The addition will be based on the evaluation of the IP and whether it meets the acceptable standards.

What web browsers are supported by Email Monitor?

Email Monitor supports Internet Explorer versions 6.0 and higher and Firefox 1.0 and higher.