Knowledge Base

What is Email Monitor?
How do I log in to Email Monitor?
What do I do if I cannot log into Email Monitor?
What is the Email Monitor Dashboard?
How do I use the Email Monitor Dashboard?
How can I determine which users are authorized to access Email Monitor and their corresponding privilege levels?
How do I add users who are allowed to access Email Monitor?
How do I change a user's information in Email Monitor?
How do I change a user's password in Email Monitor?
How do I change a user's privileges in Email Monitor?
How do I remove a user's access to Email Monitor?
What are the differences between users with Standard and Administrator privileges?
How can I determine which IP addresses are included on the Habeas SafeList?
What is involved in adding an IP address to the Habeas SafeList?
Where can I find a tutorial about adding IP addresses and domains to an account?
What information is needed in order to set up the IPs and Domains in the IP/Domain Management pages?
What information is needed in order to complete the IP Details page?
What information is needed in order to complete the Domain Details page?
How do I add domains or IP addresses to our Email Monitor account?
What types of alerts can be issued by Email Monitor?
How do I set the type of alerts I wish to receive?
How do I designate the recipients who will receive email alerts?
What does it mean when the Delivery Monitor pane on the Dashboard states "Insufficient data to render graph"?
I have forgotten my password. How do I reset my password?
How does a user with standard privileges change his or her password?
I have forgotten my username. How do I recover my username?
How do I identify the users who are authorized to access an Email Monitor account and their related privileges?
How can I enter and update the company information?
How do I change my Email Monitor Account password?
Do I have to complete the Habeas Audit in order to be added to the Habeas SafeList?
How do I add IP addresses and domains to be monitored?
How can I find the number of IPs which can be submitted for SafeListing or Certification?
How do I submit more IP addresses for SafeListing if I have already submitted the maximum number of IP addresses for which I have contracted?
How do I obtain information about SafeListed IP addresses?
What do I do if I don't know what a field to be completed on the IP/Domain page means?
Will I be notified if there is a change in the status of an IP address on the Habeas SafeList?
How do I identify the services for which I have signed up?
I have entered information numerous times. Why has the status not changed?
What does it mean when one of the panes in the Dashboard reads Service not enabled?
After adding an IP address or domain, the status indicates Pass. What does that mean?
After adding an IP address or domain, the status indicates Fail. What does that mean?
After adding an IP address or domain, the status indicates Info required. What does that mean?
After adding an IP address or domain, the status indicates Ready. What does that mean?
After adding an IP address or domain, the status indicates Compliant. What does that mean?
After adding an IP address or domain, the status indicates Non Compliant. What does that mean?
After adding an IP address or domain, the status indicates SafeListed. What does that mean?
After adding an IP address or domain, the status indicates Pending. What does that mean?
After adding an IP address or domain, the status indicates Suspended. What does that mean?
After adding an IP address or domain, the status indicates Deactivated. What does that mean?
After the IP address information has been submitted and the status is indicated as Ready how long does it take until SafeListing is active?
What web browsers are supported by Email Monitor?